Production support agent system with reliability controls, observability, and continuous evals
Build a production-grade AI support platform with authenticated admin users, a customer-facing support agent, retrieval-backed answers, escalation to human operators, and searchable knowledge assets. Model users, conversations, retrieved context, tool invocations, feedback events, and escalation state explicitly. Include hosting, persistence, and search, but also require a dedicated coding-agent workflow for the team maintaining prompts and system behavior. Add observability for prompt, retrieval, latency, and failure traces, plus evaluation pipelines that score groundedness, escalation correctness, and regression risk before prompt or model changes are shipped.
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