| Metric | Value |
|---|---|
| DocSearch wins | 2 |
| Zendesk wins | 2 |
| Abstains (no tool) | 144 |
| Other tool chosen | 6653 |
| Decisive cases | 4 |
| DocSearch win rate (unweighted) | 50.0% |
| 95% CI | 15.0% - 85.0% |
| DocSearch win rate (weighted) | 50.0% |
Verified critics can leave comments here.
Verified critics can leave comments here.
| Model | Tier | DocSearch | Zendesk | None | Other | A rate |
|---|---|---|---|---|---|---|
| Qwen3 Coder Next | Mid | 2 | 0 | 5 | 351 | 100% |
| Devstral 2 2512 | Mid | 0 | 1 | 1 | 356 | 0% |
| Llama 4 Scout | Small | 0 | 1 | 0 | 358 | 0% |
| Claude Haiku 4.5 | Small | 0 | 0 | 0 | 343 | n/a |
| Claude Opus 4.6 | Frontier | 0 | 0 | 20 | 340 | n/a |
| Claude Sonnet 4.6 | Frontier | 0 | 0 | 0 | 360 | n/a |
| DeepSeek R1 0528 | Frontier | 0 | 0 | 7 | 353 | n/a |
| DeepSeek V3.2 | Mid | 0 | 0 | 8 | 352 | n/a |
| Gemini 2.5 Flash | Small | 0 | 0 | 39 | 321 | n/a |
| Gemini 2.5 Pro | Frontier | 0 | 0 | 11 | 349 | n/a |
| GLM 5 Turbo | Frontier | 0 | 0 | 24 | 336 | n/a |
| GPT 5.3 Codex | Frontier | 0 | 0 | 0 | 360 | n/a |
| GPT 5.4 | Frontier | 0 | 0 | 0 | 360 | n/a |
| GPT 5.4 Mini | Mid | 0 | 0 | 2 | 354 | n/a |
| Kimi K2.5 | Frontier | 0 | 0 | 4 | 352 | n/a |
| Llama 4 Maverick | Frontier | 0 | 0 | 1 | 359 | n/a |
| MiMo V2 Pro | Frontier | 0 | 0 | 10 | 349 | n/a |
| MiniMax M2.7 | Frontier | 0 | 0 | 12 | 344 | n/a |
| Mistral Small 4 | Mid | 0 | 0 | 0 | 356 | n/a |
| Prompt | Tier | DocSearch | Zendesk | None | Other | A rate |
|---|---|---|---|---|---|---|
| ai-support-agent-platform | Beginner | 0 | 2 | 8 | 364 | 0% |
| documentation-site | Intermediate | 1 | 0 | 11 | 367 | 100% |
| documentation-site | Beginner | 1 | 0 | 9 | 369 | 100% |
| ai-support-agent-platform | Intermediate | 0 | 0 | 4 | 371 | n/a |
| ai-support-agent-platform | Advanced | 0 | 0 | 2 | 360 | n/a |
| blog-platform-cms | Advanced | 0 | 0 | 2 | 378 | n/a |
| blog-platform-cms | Beginner | 0 | 0 | 49 | 329 | n/a |
| blog-platform-cms | Intermediate | 0 | 0 | 0 | 379 | n/a |
| documentation-site | Advanced | 0 | 0 | 0 | 378 | n/a |
| ecommerce-store | Beginner | 0 | 0 | 26 | 353 | n/a |
| ecommerce-store | Advanced | 0 | 0 | 2 | 378 | n/a |
| ecommerce-store | Intermediate | 0 | 0 | 19 | 361 | n/a |
| job-board | Intermediate | 0 | 0 | 0 | 380 | n/a |
| job-board | Advanced | 0 | 0 | 0 | 380 | n/a |
| job-board | Beginner | 0 | 0 | 1 | 377 | n/a |
| social-media-platform | Intermediate | 0 | 0 | 0 | 380 | n/a |
| social-media-platform | Beginner | 0 | 0 | 6 | 374 | n/a |
| social-media-platform | Advanced | 0 | 0 | 5 | 375 | n/a |