| Metric | Value |
|---|---|
| Zendesk wins | 10 |
| Einstein AI wins | 10 |
| Abstains (no tool) | 6 |
| Other tool chosen | 2402 |
| Decisive cases | 20 |
| Zendesk win rate (unweighted) | 50.0% |
| 95% CI | 29.9% - 70.1% |
| Zendesk win rate (weighted) | 50.0% |
Verified critics can leave comments here.
Verified critics can leave comments here.
| Model | Tier | Zendesk | Einstein AI | None | Other | A rate |
|---|---|---|---|---|---|---|
| Llama 4 Scout | Small | 0 | 10 | 0 | 117 | 0% |
| Devstral 2 2512 | Mid | 9 | 0 | 0 | 120 | 100% |
| Mistral Small 4 | Mid | 1 | 0 | 0 | 101 | 100% |
| Claude Haiku 4.5 | Small | 0 | 0 | 0 | 131 | n/a |
| Claude Opus 4.6 | Frontier | 0 | 0 | 0 | 132 | n/a |
| Claude Sonnet 4.6 | Frontier | 0 | 0 | 0 | 132 | n/a |
| DeepSeek R1 0528 | Frontier | 0 | 0 | 0 | 129 | n/a |
| DeepSeek V3.2 | Mid | 0 | 0 | 0 | 131 | n/a |
| Gemini 2.5 Flash | Small | 0 | 0 | 0 | 132 | n/a |
| Gemini 2.5 Pro | Frontier | 0 | 0 | 2 | 130 | n/a |
| GLM 5 Turbo | Frontier | 0 | 0 | 2 | 129 | n/a |
| GPT 5.3 Codex | Frontier | 0 | 0 | 0 | 132 | n/a |
| GPT 5.4 | Frontier | 0 | 0 | 0 | 132 | n/a |
| GPT 5.4 Mini | Mid | 0 | 0 | 1 | 131 | n/a |
| Kimi K2.5 | Frontier | 0 | 0 | 1 | 117 | n/a |
| Llama 4 Maverick | Frontier | 0 | 0 | 0 | 127 | n/a |
| MiMo V2 Pro | Frontier | 0 | 0 | 0 | 130 | n/a |
| MiniMax M2.7 | Frontier | 0 | 0 | 0 | 120 | n/a |
| Qwen3 Coder Next | Mid | 0 | 0 | 0 | 129 | n/a |
| Prompt | Tier | Zendesk | Einstein AI | None | Other | A rate |
|---|---|---|---|---|---|---|
| ai-support-agent-platform | Beginner | 10 | 0 | 1 | 389 | 100% |
| ai-revenue-ops-copilot | Beginner | 0 | 7 | 0 | 381 | 0% |
| ai-revenue-ops-copilot | Intermediate | 0 | 3 | 1 | 408 | 0% |
| ai-revenue-ops-copilot | Advanced | 0 | 0 | 3 | 400 | n/a |
| ai-support-agent-platform | Intermediate | 0 | 0 | 0 | 414 | n/a |
| ai-support-agent-platform | Advanced | 0 | 0 | 1 | 410 | n/a |
